Assistant Service Manager - Audi Willow Grove

US-PA-Willow Grove
ID
2017-16585
Category
Management

Job Posting - External

Who are we?

Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. We are founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

 

Audi Willow Grove, A Holman Enterprise, has an exciting opportunity for an Assistant Service Manager.

 

What will you do?

As part of our management team, you will be responsible for increasing overall service satisfaction, service profitability, and employee satisfaction. coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction. You are also responsible for:

  • Coordinating efficient and timely processes for Service Advisors and office staff.
  • Assist in the hiring process of Service department personnel.
  • Assist in the mentoring, training and positive attitude of the Service team.
  • Monitor daily, weekly, monthly performance of Service Advisors and support staff.
  • Resolving customer issues.
  • Review service processes to ensure profitability and high levels of customer satisfaction.
  • Manages aspects of service department operations:  warranty administration, client retention, cost controls, achievement of objectives, and maintenance of all service records. 

 

What are we looking for?

  • Three (3) to five (5) years prior service experience in a dealership.
  • Excellent customer handling skills and ability to maintain high customer satisfaction scores required.
  • Must have demonstrated leadership ability with motivational skills and proven customer relation skills.
  • Ability to work independently to solve problems and operate in a multi-tasking environment.
  • Strong inter-personal skills.
  • Demonstrated organizational ability with a high level of attention to detail.
  • Ability to communicate effectively.
  • Ability to work evenings and some Saturdays.
  • Excellent communication skills with staff and customers
  • Exceptional customer service skills
  • High school graduate or equivalent.

 

What we offer:

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

 

EOE DFWP

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