Service Business Development Specialist - Kuni Chevrolet Cadillac

US-CA-Sacramento
ID
2017-17556
Category
Administration

Job Posting - External

 

 Business Development Center - Service Coordinator

 

Kuni Automotive Group a Holman Enterprise is a privately held automotive company with 14 Dealership Franchises, 15 Brands and 15 locations.  Kuni Automotive strives to create a positive work environment where you are excited to come to work every day! Kuni was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line. 

 

We are seeking a qualified Service Coordinator to work in our Business Development Center (BDC). Candidates must have a strong work ethic and be able to produce without constant over-the-shoulder supervision.  Ongoing on-the-job training and coaching will be provided.

 

Responsibilities:

  • Handle inbound and outbound phone calls with customers to schedule service appointments.
  • Act as the first point of contact for customers in need of service appointments.
  • Determine and document customer needs/understand their reason for calling.
  • Schedule service appointments by service advisor using our scheduling system.
  • Place reminder calls to customers regarding pending scheduled service appointments.
  • Place follow-up calls to customers regarding recent service visit experience.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service and WOW customers.

Qualification Criteria:

  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
  • Proven outstanding customer service.
  • Listen and record accurately.
  • Excellent interpersonal skills, both in person and over phone. 
  • Call Center experience is preferred, but not required.
  • Proficient computer skills with ability to learn scheduling and other computer systems.
  • Team-oriented and flexible/multi-tasking.

What we offer:

 

Kuni Automotive provides paid time off (PTO), 401(k) with company match, paid short term disability, paid life insurance, competitive medical, dental and vision insurance plans; discounts on naturopathic care, gym membership discounts, employee purchase plan; discounts on parts and service; tuition reimbursement, etc.  This could be your chance to work for an exciting and growing automotive company.

 

EOE DFWP

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