• Receptionist

    Job Locations US-CA-Roseville
    ID
    2017-18033
    Category
    Administration
    Division
    Holman Automotive
  • Job Posting - External

    Roseville Volkswagen is part of Holman Automotive Group, which was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

     

    Roseville Volkswagen has an outstanding opportunity for an Receptionist to join the Holman family.

     

    Responsibilities:

    • Working alongside service advisors.
    • Set appointments for the service center 
    • Answer phone calls professionally
    • Make a friendly and premium-brand appearance.
    • Handled all documentations and filing. 
    • Appropriately route customers to our sales, service and parts businesses.
    • Build strong relationships with customers and dealership employees.
    • Maintain a high and consistent level of premium-brand, customer service – WOW customers!
    • Use premium-brand telephone techniques and etiquette.
    • Assist with Service Department in clerical duties.

     

    Qualification Criteria:

    • High School Diploma or equivalent combination of education and customer service experience.
    • Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
    • Proven outstanding customer service, preferably with a premium brand.
    • Listen and retain information accurately.
    • Excellent interpersonal skills, both in person and over phone. 
    • Team-oriented and flexible/multi-tasking.

    EOE DFWP

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