Service BDC - Receptionists

US-CA-Roseville
ID
2017-18033
Category
Administration

Job Posting - External

Service BDC - Receptionists

 

Responsibilities:

  • Working alongside service advisors.
  • Set appointments for the service center 
  • Answer phone calls professionally
  • Make a friendly and premium-brand appearance.
  • Handled all docuamentations and filing. 
  • Appropriately route customers to our sales, service and parts businesses.
  • Build strong relationships with customers and dealership employees.
  • Maintain a high and consistent level of premium-brand, customer service – WOW customers!
  • Use premium-brand telephone techniques and etiquette.
  • Assist with Service Department in clerical duties.

 

Qualification Criteria:

  • High School Diploma or equivalent combination of education and customer service experience.
  • Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
  • Proven outstanding customer service, preferably with a premium brand.
  • Listen and retain information accurately.
  • Excellent interpersonal skills, both in person and over phone. 
  • Team-oriented and flexible/multi-tasking.

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