Business Development Specialist

US-CA-Palo Alto

Job Posting - External

Business Development Center Associate 


 Kuni Automotive is seeking qualified Business Development Associates to work in our growing business development center (BDC).  This position requires applicants to answer roll-over phone calls from our various service departments in South Florida.  The applicant works with our customers to set service appointments with their respective dealership’s service department or service advisor. 


This position is NOT part of a large call center environment.  Candidates must have strong work ethic and be able produce without constant over-the-shoulder supervision.



  • Answer phone calls from customers who are calling to set up appointments with our service centers; act as the first point of contact for the customer
  • Determine the customer’s need/understand their reason for calling
  • Schedule appointments by dealership and service advisor
  • Build strong relationships with both customers and dealership employees
  • Communicate professionally with customers over the phone
  • Maintain a high-level of customer service



 Qualification Criteria:

  • High School Diploma or equivalent
  • Prior appointment-setting experience preferred
  • Prior dealership experience preferred
  • Reliable transportation to and from work
  • Ability to assist customers in a timely and professional manner
  • Excellent verbal and written communication skills
  • Excellent organization, follow-up and data entry skills
  • Polite and professional phone skills a MUST




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