Warranty Admin

US-CA-Palo Alto
ID
2017-18184
Category
Sales

Job Posting - External

Warranty Admin for Audi Palo Alto 

 

What will you do?

  • Schedules Service Appointments.
  • Write up customer’s vehicle problems accurately on repair order.
  • Open/Close Repair Orders.
  • Check on the progress of repairs throughout the day.
  • Promptly greets all customers, providing timely, professional service.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service  needs, resolving customer concerns and selling additional services when appropriate.
  • Performs vehicle walk around and completes documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time
  • Remains involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Knows the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

 

What are we looking for?

  • 1-3 years of previous automotive experience.
  • Must be able to work in multiple environments – shop, outside in all types of weather conditions as well as in an office.
  • The successful candidate will need to pass a pre-employment drug screen, physical and criminal background check.

What we offer:

Benefits include competitive pay, health, dental and life insurance, tuition reimbursement, 401(k), on the job training and development and much more.

 

EOE/M/F/D/V

 

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