Service Admin - BDC Service

US-CA-Palo Alto
ID
2017-18234
Category
Hidden (161161)

Job Posting - External

Business Development Center Associate

 

Kuni Automotive is seeking qualified Business Development Associates to work in our growing business development center (BDC).  This position requires applicants to answer roll-over phone calls from our various service departments. The applicant works with our customers to set service appointments with their respective dealership’s service department or service advisor. 

 

This position is NOT part of a large call center environment.  Candidates must have strong work ethic and be able produce without constant over-the-shoulder supervision.

 

Responsibilities:

Answer phone calls from customers who are calling to set up appointments with our service centers; act as the first point of contact for the customer
Determine the customer’s need/understand their reason for calling
Schedule appointments by dealership and service advisor
Build strong relationships with both customers and dealership employees
Communicate professionally with customers over the phone
Maintain a high-level of customer service
 

 

Qualification Criteria:

High School Diploma or equivalent
Prior appointment-setting experience preferred
Prior dealership experience preferred
Reliable transportation to and from work
Ability to assist customers in a timely and professional manner
Excellent verbal and written communication skills
Excellent organization, follow-up and data entry skills
Polite and professional phone skills a MUST
 

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