Customer Relations Representative - Kuni BMW

Holman Automotive

Job Posting - External

Kuni BMW is seeking an enthusiastic and outgoing individual to join a team of Guest Relations Representatives in our service department’s Business Development Center (BDC)


Job Description:

The Guest Relations Representative serves as the first point of contact for all inbound and outbound phone calls throughout our dealership. Each Guest Relations Representative acts as a receptionist, assists guests with service reservations, dealership information requests, basic troubleshooting, and general vehicle information. Guest Relations Representatives strive to create a positive impression with each of their guests.

  • Answer guest inquiries on inbound and outbound phone call to our service department
  • Schedule reservations for guests’ vehicles to be serviced at our dealership
  • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest
  • Assist guests with basic troubleshooting and vehicle maintenance advice
  • Demonstrate professional personal behavior
  • Maintain and promote guest and employee relations
  • Flexible on Part-Time (Saturday and Sunday) or Full-Time (Saturday-Wednesday)

Qualification Criteria:

  • 1+ years of customer service experience
  • Excellent business phone etiquette and computer skills are required
  • Current, valid driver’s license required
  • Professional appearance

Why Kuni?


Kuni Automotive Group a Holman Enterprise is a privately held automotive company with 14 Dealership Franchises, 15 Brands and 15 locations.  Kuni Automotive strives to create a positive work environment where you are excited to come to work every day! Kuni was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line. 


In addition to a competitive wage, benefit and employee programs for a full-time employee at Kuni include:

  • Paid Time Off available as of your 90th day
  • Holiday, Jury Duty, and Bereavement Pay
  • 401K with company match
  • Company paid short term disability
  • Company paid life insurance
  • Competitive medical, dental, and vision insurance rates
  • Discounts on naturopathic care such as chiropractic and massage therapy
  • 24 Hour Fitness discount and gym membership subsidy
  • Employee discounts on vehicles, parts, and service
  • Tuition Reimbursement Program
  • And much more…



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