BDC - Customer Service - Sales

US-CA-Sacramento
ID
2017-18626
Category
Sales

Job Posting - External

Kuni Automotive has an outstanding opportunity for a Business Development Center Associatie to join the Holman family.

 

What will you do?

This position requires applicants to answer roll-over phone calls from our various service departments. The applicant works with our customers to set service appointments with their respective dealership’s service department or service advisor.

This position is NOT part of a large call center environment. Candidates must have strong work ethic and be able produce without constant over-the-shoulder supervision.

  • Answer phone calls from customers who are calling to set up appointments with our service centers; act as the first point of contact for the customer
  • Determine the  customer’s need/understand their reason for calling
  • Schedule appointments by dealership and service advisor
  • Build strong relationships with both customers and dealership employees
  • Communicate professionally with customers over the phone
  • Maintain a high-level of customer service

What are we looking for?

  • High School Diploma or equivalent
  • Prior appointment-setting experience preferred
  • Prior dealership experience preferred
  • Reliable transportation to and from work
  • Ability to assist customers in a timely and professional manner
  • Excellent verbal and written communication skills
  • Excellent organization, follow-up and data entry skills
  • Polite and professional phone skills a MUST

 

What we offer:

 

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition we offer growth and development opportunities to help you achieve your career goals.

 

EOE DFWP

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