• Customer Relations Representative

    Job Locations US-OR-Portland
    ID
    2018-18941
    Category
    Accounting/Finance
    Division
    Holman Automotive
  • Job Posting - External

    Kuni Lexus of Portland is seeking an enthusiastic and outgoing individual to join a team of Guest Relations Representatives in our service department’s Business Development Center (BDC)

     

    Job Description:

    The Guest Relations Representative serves as the first point of contact for all inbound and outbound phone calls throughout our dealership. Each Guest Relations Representative acts as a receptionist, assists guests with service reservations, dealership information requests, basic troubleshooting, and general vehicle information. Guest Relations Representatives strive to create a positive impression with each of their guests.

    • Answer guest inquiries on inbound and outbound phone call to our service department
    • Schedule reservations for guests’ vehicles to be serviced at our dealership
    • Maintain knowledge of all dealership departments and appropriate personnel to meet the needs of each guest
    • Assist guests with basic troubleshooting and vehicle maintenance advice
    • Demonstrate professional personal behavior
    • Maintain and promote guest and employee relations

    Qualification Criteria:

    • 1+ years of customer service experience
    • Excellent business phone etiquette and computer skills are required
    • Current, valid driver’s license required
    • Professional appearance

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