• Help Desk Representative I

    Job Locations US-NJ-Mount Laurel
    ID
    2018-19242
    Category
    IT
    Division
    ARI
  • Job Posting - External

    Who we are?

     

    ARI, part of the Holman Automotive Group and headquartered in Mt. Laurel, N.J., is a billion-dollar global vehicle fleet leasing and management company that prides itself on providing exceptional service. A recognized leader in the industry and the largest fleet management company in North America. Ranked #24 on FORTUNE magazine’s 100 “Best Places to Work” and #17 on Computerworld’s Best Places to Work in IT. ARI has more than 65 years of experience offering its employees a place where their careers and personal development can thrive.

     

    ARI has an outstanding part-time opportunity for a Telematics Support Representative (Help Desk Representative) in our Mount Laurel, NJ office to answers CIS Help Desk calls and manages calls through resolution. 

     

    • Works directly with customers to resolve questions and issues with support from other team members.
    • Documents all telematics support inquiries in FleetTrak.
    • Handle Telematics bundled, non-bundled, and vendor invoices
    • Follows-up on telematics cases, keeping correspondence in diaries informative and timely.
    • Manage multiple small projects related to ARI’s bundled telematics solution.
    • Process basic telematics device and harness ordering, installations, and status tracking.
    • Assist CIS helpdesk on basic issues relating to ARI’s bundled telematics solution.
    • Document findings and make recommendations to management for potential technology enhancements or process changes.
    • Provide end-user support for bundled solutions by administering vendor portals, adding and deleting users, maintaining vehicle inventory, maintenance of hierarchical group structure and distribution of reports.
    • Other duties as assigned.

    • Ownership to consistently meet milestones and target dates for tasks and projects assigned on time with minimal follow up by manager.
    • Working knowledge of Windows Operating System, Internet Explorer, MS Office products, PL/SQL Developer, FleetTrak, ARIinsights®, and Evolve
    • Works in a fast paced environment with a high level of attention to detail
    • Multi-tasks effectively and possesses strong time management and follow-up skills    
    • Strong communication skills to management and clients in written and verbal format.    
    • Independently manages internal and external customers with little to no supervision.              
    • Bachelor’s degree or currently pursuing degree, with 1+ year experience in a customer service role or equivalent work experience.

    What we offer:

     

    2,800 employees strong with revenues exceeding $1 billion and offices throughout the U.S., Canada, Mexico, Puerto Rico and Europe, ARI offers growth opportunities that precious few companies can match. Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, 401(k) match, and much more.

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