• Fleet Engineer

    Job Locations Chippenham
    ID
    2018-19669
    Category
    Engineering
    Division
    ARI
  • Job Posting - External

    Job Function

     

    To be responsible for the management and development of ARI’s LCV, HGV and ancillary equipment service, maintenance & repair networks in the assigned region, ensuring comprehensive national coverage and the delivery of the highest quality service to ARI’s customers, particularly in regard to compliance event management, downtime minimisation and cost control.

     

    The role requires extensive knowledge of HGV and ancillary equipment regulatory inspection, MOT, service and maintenance requirements, and the ability to converse authoritatively with key customers’ management & engineering teams on all aspects of commercial vehicle operation & maintenance.

     

    Reporting to: Manager – Technical Operations

     

     Key Responsibilities and Accountabilities

     

    • Identify and recruit quality repairers able to meet or exceed the requirements of ARI and its customers. Negotiate competitive terms and maintain robust & documented Terms & Conditions and SLA's with the network.
    • Optimise the size of the repair network, ensuring sufficient coverage.
    • Develop and maintain strong relationships with repairers, manufacturers, and specialist parts and service providers
    • Communicate effectively with repairers, customers, ARI management and internal teams, ensuring all stakeholders are appropriately aware of developments, progress, and changes that may have any impact on the business.
    • Ensure each vehicle/asset is defaulted to a repairer who provides the best service, repair & maintenance solution, proposing & managing change of repairer on agreement.
    • Respond promptly to customer requests to change default repairers, following documented process.
    • Address issues and complaints from customers or ARI staff regarding repairer performance promptly and conclusively to the satisfaction of ARI and our customers, updating all parties as necessary.
    • Meet with customer representatives regularly to identify opportunities for improvement and discuss network performance, presenting to customer representatives when necessary.
    • Promote the use of ARI & third party systems across the network, providing appropriate support and training to maximise adoption
    • Work collaboratively with fellow Fleet Engineers and the Technical Operations Team to share best practice, solve issues, improve efficiencies and ultimately enhance overall service to the customer
    • Perform other duties as required by the business 

    Person Specification 

    ARI is looking for people with a passion for customers, co-workers and those living in the local community. Please take some time to consider our Company’s values in deciding whether ARI is the right place for you. http://www.holmanauto.com/history.htm/values.htm

    Experience

    • Extensive and proven experience in negotiating best in class terms and service levels and be highly skilled in managing Commercial Vehicle Maintenance and Accident Repair Networks
    • An in-depth knowledge of commercial vehicle and ancillary equipment compliance, and a detailed understanding of the regulatory and legal obligations of commercial vehicle fleet operation
    • Experience with and detailed understanding of the workings and operation of commercial service, inspection, maintenance and repair operations
    • Proven ability of interaction with Fleet Operators at all levels
    • Experience using computer systems including Microsoft packages
    • An up to date awareness of the developments and technologies in the Commercial Vehicle market

    Communication Skills

    • A positive, assertive and confident communicator, able to communicate effectively at all levels and speak knowledgeably on areas of expertise
    • Adept at listening and interpreting information speedily and accurately
    • Have the confidence to question and challenge
    • Skilled at imparting information to colleagues and management clearly and concisely, recognising the relative importance of information
    • Precise, careful, considered and unambiguous in written communications

    Organisation and Planning

    • Highly organised, able to manage own responsibilities effectively
    • Ability to work efficiently in a structured, methodical manner
    • Ability to organise and prioritise effectively
    • Collaborative, proactive and dynamic approach
    • Committed to finding solutions, with ability to use initiative and common sense

    Flexibility and Resilience

    • Uses initiative to react with a sense of urgency and consistency to challenges when presented
    • Self-motivated and positive
    • Enjoys working to targets, striving for results within strict deadlines
    • Solutions orientated with a can-do attitude

    Personal Projection

    • Ability to create, develop and maintain rapport with internal and external contacts
    • Self-driven and results orientated
    • Confident in own ability to deal with difficult situations and problem solve, embracing challenging situations looking to provide solutions
    • Professional & calm
    • Reliable, consistent & tenacious
    • Detailed, focused and right first time mentality
    • Positive and enthusiastic
    • Openly promotes the ARI ethos 

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