• TRC Customer Service Representative

    Job Locations US-NJ-Mount Laurel
    ID
    2018-20745
    Category
    Client Relations
    Division
    ARI
  • Job Posting - External

    Title:               TRC Technical Resource Center – Customer Service Representative (Nontechnical)

     

    Department:  Fleet Management

    Reports to:     TRC Tactical Operations Supervisor

     

    Job Purpose:  Provide fleet drivers and administrators with nontechnical support via issuing purchase order authorizations and the creation of internal work orders.

     

    Essential Functions:

    • Creates customer validations prior to vehicle repairs
    • Issues vehicle repair purchase orders to vendors
    • Assists with on and off phone follow ups
    • Fosters a team environment
    • Achieves calls per hour and quality goals
    • Is adaptable to change, willing to work extra hours at the direction of management

    Knowledge and Skill:

    • Ability to communicate effectively, both verbally and in writing.
    • Two to five years of customer service experience.
    • Must have a working knowledge of Microsoft Office
    • Must have the ability to learn all ARI systems
    • Ability to be flexible and multi-task on a regular basis
    • Excellent customer service skills
    • Detail orientated

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