• Driver Services Specialist

    Job Locations US-NJ-Mount Laurel
    ID
    2018-20854
    Category
    Client Relations
    Division
    ARI
  • Job Posting - External

    ARI, part of the Holman Automotive Group and headquartered in Mt. Laurel, N.J., is a billion-dollar global vehicle fleet leasing and management company that prides itself on providing exceptional service. A recognized leader in the industry and the largest fleet management company in North America.  Ranked #27 on FORTUNE magazine’s 100 “Best Places to Work” and #17 on Computerworld’s Best Places to Work in IT. ARI has more than 65 years of experience offering its employees a place where their careers and personal development can thrive.

     

    ARI has an outstanding opportunity for a Drivers Service Specialist.

     

    Principal Purpose of Position:

    • Conduct program startup calls with clients ensuring best practice implementation.
    • Create client profiles and adhere to policy parameters by meeting Service Level Agreements and communicating effectively with all parties involved.
    • Reconcile and maintain driver databases for each program.
    • Develop program timelines for each assigned client.
    • Create mass driver communications introducing and maintaining programs.
    • Understand IRS or CRA regulations for personal use program and FCRA (Federal Credit Reporting Act) for Safety programs.
    • Work directly with client's management in multiple departments including Human Resources, Fleet, Tax, Accounting, Payroll, Risk and/or Safety.
    • Manage all Fringe, Online Training and MVR programs through internal systems as well as external including Insights, Mobile and IVR reporting systems.
    • Liaise with vendors and provincial ministries to administer Safety programs.
    • Provide weekly and monthly reports by collecting, analyzing and summarizing account information for clients and internal management.
    • Evaluate client’s usage of programs and recommend changes to improve overall program performance.
    • Perform all duties with a positive attitude toward embracing innovation and timesaving efficiencies.

    Knowledge and Skills:

     

    • Bachelor’s degree or equivalent and relevant work experience.
    • Intermediate to advanced computer skills including MS Office and Windows XP
    • Ability to communicate effectively, verbally and in writing, with all levels of internal and external customers.
    • Must have excellent customer service skills.
    • Ability to manage multiple priorities, with high attention to detail, excellent organizational and follow-up skills and advanced problem solving skills.

     

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