• Business Development Center Supervisor

    Job Locations US-TX-Houston
    ID
    2018-20991
    Category
    Management
    Division
    Holman Automotive
  • Job Posting - External

    This is your chance to grow your own Business Development Team!  We're looking for a leader to establish and build a Growing Department for one of the Largest Auto Retail Groups in the US.

    Who are we?

    The automobile industry is undergoing a profound transformation. New technologies like automonmous driving and advanced data connectivity are redefining the way cars are sold and operated. As a result, our industry needs salespeople who are up-to-speed on the latest technologies, eager to help customers find the best solution for their transportation needs, and excited to be part of the future of transportation.

    No company is better positioned for this new world than Holman Automotive Group. Much more than a network of dealerships, Holman has built a 90-year tradition of innovation and success by drawing on our most valuable resource…our employees. Now into our third generation of family leadership, Holman is looking for a new generation of intelligent, motivated and sophisticated sales consultants ready help us meet tomorrow’s challenges. If you’d like to work in this kind of exciting, technology-driven, customer-centered environment then Apply Today!

      

    The Internet Sales Supervisor is responsible for the performance and results of the CEC department.  The goal of this team is to promptly and professionally respond to every internet sales lead while setting up a world-class customer experience for prospective buyers. The supervisor of this team will be responsible for the training, coaching and developing of the team so that the group is operating as a seamless extension of our retail locations.

     

    • Build, train, motivate and maintain a world-class CEC team
    • Assist in the hiring, training and ongoing coaching of employees
    • Develop proficiency and reporting skills in our dealership systems and CRM tools
    • Research, create and maintain internet lead best practices
    • Conduct ongoing training sessions to review and reinforce best practices for internet lead management, product knowledge and customer experience
    • Establish internet lead benchmark conversion rates and assist in achieving those goals
    • Control and manage daily CRM tasks and ensure that all activity is recorded
    • Communicate daily with dealership stakeholders to enhance processes and CEC support levels
    • Develop, maintain and train CEC staff on current market and product information
    • Maintain and promote policies that reinforce positive prospect and owner relations
    • Develop and maintain policies that promote customer satisfaction
    • Create a unique digital road to the sale with specific milestones for each customer engagement
    • Conduct quality assurance monitoring to identify employee training and development opportunities
    • Establish, monitor and measure department performance metrics and ensure their achievement
    • Work with the Marketing team to identify optimal lead providers and to enhance our digital footprint and virtual customer engagement  

    What we offer:

    A warm and professional environment based on a foundation of family values and exceptional customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family include medical, dental, vision, vacation, 401K retirement plan with company matching contribution, and a vehicle purchase program. In addition, we offer growth and development opportunities to help you advance your career.

     

     

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