• Service Booker

    Job Locations US-FL-Pembroke Pines
    ID
    2018-21240
    Category
    Service
    Division
    Holman Automotive
  • Job Posting - External

    Service Booker

     

    BMW Pembroke Pines is currently looking for an experienced Service Booker to join their highly respected Service Department!

     

    You must be a self-motivated professional who is able to work under pressure, be independent and adapt to changing priorities and demands while maintaining a high level of professionalism.

     

     

    Essential Duties include the following.

    • Verify repair order comments are accurate and complete
    • Communicate with parts staff, service personnel and other support staff to ensure proper service charges to the manufacture.
    • Files warranty documentation and maintains records as necessary
    • Introduces customers to service and parts personnel, indicating shop location and hours of operation
    • Follows up with service customers to ensure customer satisfaction.
    • Operate switchboard telephone system and take detailed messages
    • Assist with administrative tasks
    • Maintains a professional appearance
    • Other duties may be assigned.
    • Ensure the corresponding parts, labor and applicable charges are billed out on the repair order
    • Verify appropriate documentation is attached and completed
    • Code claims in accordance with dealership and factory standards
    • Keep abreast of factory warranty, service and technical bulletins and measures
    • Participate in online training offered by the manufacturer


    Requirements:

    • ADP Dealer Services experience a plus.
    • Excellent written and verbal communication/presentation skills
    • Must speak and communicate in a professional manner and present a professional appearance
    • Ability to work well with clients - always being courteous, proactive and upbeat
    • Must represent the company in a professional manner and project a positive company image.
    • Must have a strong ability to multi-task.
    • Knowledge in Microsoft Office software a plus

     

    EOE DFWP

     

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