• Truck Account Administrator

    Job Locations US-NJ-Mount Laurel
    ID
    2018-21269
    Category
    Client Relations
    Division
    ARI
  • Job Posting - External

    Who we are?

     

    ARI, part of the Holman Automotive Group and headquartered in Mt. Laurel, N.J., is a billion-dollar global vehicle fleet leasing and management company that prides itself on providing exceptional service. A recognized leader in the industry and the largest fleet management company in North America. Ranked #24 on FORTUNE magazine’s 100 “Best Places to Work” and #17 on Computerworld’s Best Places to Work in IT. ARI has more than 65 years of experience offering its employees a place where their careers and personal development can thrive.

     

    ARI currently has an opening for a Truck Account Administrator.

     

    Job Purpose:  Provide exceptional customer service by leveraging technical and industry knowledge to identify maintenance related cost saving initiatives and opportunities while assisting clients with developing a best in class fleet maintenance strategy.  

     

    • As a fleet management expert, act as a consultant to fleet managers for strategic direction, complex repairs, and best practices.
    • Coordinates with fleet managers, vendors, manufacturers, and ARI TRC technicians to ascertain the most effective resolution as it pertains to complex maintenance escalations.
    • Proactively monitors trends in vehicle maintenance for assigned accounts
    • Builds and analyzes both standard and ad-hoc reports.
    • Reviews purchase orders to ensure that the customer’s parameters and strategic direction are adhered to.
    • Supports the technical resource center as the in-house expert for assigned clients.
    • Assists with special projects as needed.

     

    • Bachelor’s degree preferred.
    • Experience in the automotive, heavy truck, or transportation industry required.
    • Intermediate skill level in Microsoft Office applications, with emphasis on Excel.
    • Knowledge of ARI’s fleet management programs preferred.
    • Must have strong written and verbal communication skills.
    • Ability to communicate to all levels of management.
    • Exceptional customer service and follow up skills.
    • Attention to detail is required.

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