• Sales Acquisition Coordinator

    Job Locations US-NJ-Maple Shade
    ID
    2018-21471
    Category
    Operations
    Division
    Holman Automotive
  • Job Posting - External

    Position Title (Job Code): Customer Engagement Center (CEC) Acquisitions Coordinator (1 position)
    Grade Level:
    FLSA Status (Applicable Exemption):
    Principal Work Location: Maple Shade, NJ
    Department: Customer Engagement Center (Sales)
    Reports to (Title): CEC Supervisor
    Number/Type of Employees Supervised: 0

     

    Principal Purpose of Position:

    • Execute CEC Process in accordance with CEC strategies
    • Sell appointments for vehicle acquisitions using text, email and telephone skill sets
    • Respond to assigned leads from the Customer Relationship Management (CRM) tool within 15 minutes of receipt (store hours)
    • Set appointments for dealership visits per Holman ‘Best Practice’ benchmarks for Kelley Blue Book Instant Cash Offer (KBB ICO) customers
    • Utilize defined dealership email templates for communications
    • Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
    • Execute CEC process in a consistent yet flexible manner that results in a ‘best in class’ Customer Experience, designed to achieve the highest appointment ratios
    • Complete all daily tasks and activities (benchmark 85-100)
    • Perform all other duties and special projects as assigned.

     

    What we ae looking for:

     

    • Ability to organize and prioritize tasks and make appropriate decisions
    • Complete Customer Relationship Management (CRM) tool for all activity
    • Record all customer engagement in CRM
    • Work schedule flexibility (Monday thru Saturday)
    • Attend team meetings
    • Register, schedule and attend all required, scheduled training and informational seminars

     

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