• Product Genius

    Job Locations US-OR-Portland
    ID
    2018-21726
    Category
    Sales
    Division
    Holman Automotive
  • Job Posting - External

    Who are we?

    Holman Automotive Group was founded on family values with a passion for customer satisfaction. Our success and ability to provide outstanding service for over 90 years is due to our most valuable resource…our employees. Now into the third generation of family leadership, Holman Automotive Group is poised to continue its success for decades to come. Do you want to work in a family environment where customer service is our passion? Join a Best-In-Class dealership…Apply Today!

     

    Kuni Lexus of Portland has an outstanding opportunity for a Vehicle Delivery Specialist to join the Holman family!

     

    What will you do?

     

    The Vehicle Delivery Specialist will focus on educating customers on the latest and greatest technology in their new car.  After the sale of the car, the Delivery Specialist will meet with the client to answer all questions in regards to operation of their vehicle.  They will make follow-up calls after the purchase to ensure customer satisfaction. 

    • Maintain a complete understanding of all technological aspects of vehicles
    • Communicate effective, efficiently and timely to all guests
    • Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
    • Thoroughly complete all associate paperwork with the delivery
    • Maintain a professional image in appearance, words and actions

    Qualification Criteria:

    • Must have a valid driver’s license with excellent driving record
    • 2-5+ years of customer service experience
    • Must maintain a complete understanding of all technological aspects of vehicles
    • Communicate effective, efficiently and timely to all guests
    • Follow-up with customers in a timely manner and schedule initial service appointment
    • Have the ability to explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance and maintenance schedules
    • Introduce customers to the service department team and assist with any follow-up question

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